Quality Policy Statement
At Hornbill, we are committed to providing customers with service of the highest level of quality. We continually improve processes, and services to meet and exceed customer expectations. Our team members recognize and accept our philosophy of quality service delivery, and accept accountability for their own output..
Fully identify and conform to the needs of our customers, improving customer delight.
Monitor and review our service provision and processes, identifying potential errors and implementing the necessary actions to eliminate them.
Provide extensive staff training, promoting a ‘do it right first time’ attitude towards quality.
Achieve and maintain a standard of excellence in the operation of our business.
Maintain our reputation for honesty and integrity and ensuring that this is reflected throughout the organization.
Ensure that our quality management system provides a framework for the management and control of our activities for Quality.
Ensure that all company policies and procedures are framed to boost quality of work directly and/or indirectly.
Continually monitoring and reviewing our Quality Policy to ensure that it remains relevant and effective to the changing needs of our customers.
Continuous appraisal of our business to ensure that the quality of service we provide fully and consistently meets our customers’ expectations and all current and impending legislative requirements.
The effectiveness of our quality system is monitored by planned audits, management reviews, and customer satisfaction surveys to ensure quality service delivery.